Posts Tagged With: Amazon.com

When Trolls Attack!

You know, that sounds like the title for one of those B-movie horror films that are played at three in the morning. When Trolls Attack! “Don’t cross that bridge. You may not like who wants you to pay the toll!”

But all kidding aside, internet trolls are a hot topic as of late. With the anonymity of the internet to protect them, trolls go skulking around the forums and the discussion groups and the blogs and Twitter, using threats, name-calling, false reviews, and a plethora of other despicable tools at their fingertips for just one purpose: to hurt the targets of their e-bile. Authors seem to be a special target for these trolls. Get on the wrong side of one and they will take great pleasure in trying to bring down the rating of your books or leave hurtful comments on your blog.

And the world has not let this phenomenon go unnoticed: thousands of authors, self-published and traditional, large and small, have signed petitions trying to get Amazon and other retailers to take measures against the intentionally hurtful reviews trolls leave behind (I’m happy to have signed one myself). Authors like Anne Rice have taken to Facebook to encourage others not to be discouraged and to fight back against trolling. Articles have been written on blogs and in newspapers and magazines, and a recent study on trolls has come out, confirming what we already know about them: that the people who engage in troll behavior are “everyday sadists” who enjoy cruelty and seeing others in pain.

Yes, we are fighting the trolls as well as coming to understand them. However, it can still be pretty traumatic when a troll decides to target you. If, God forbid, one should set their sights on you, here are some tips in order to hopefully mitigate the damage and maybe even fight back:

1. Take a deep breath. If a troll leaves a nasty review on Amazon or a cruel comment on your blog, take a moment to calm down. Remember, trolls will target just about anyone, and what one is doing to you isn’t out of any personal grudge. So take a deep breath, get a cup of tea, do whatever you have to do to calm down and approach this rationally. When you’ve calmed down, talk to someone about it if you need to, preferably someone who understands the effects bullying can have on others.

Once you’ve calmed down a bit, the next step is to:

2. Create a record of the trolling. Even if the post or comment or review isn’t threatening or violent, it’s good to keep a record of the harassment. If this same troll keeps coming back to make you a victim, you cn use your record to prove there’s a history of harassment and fight back.

3. Try to get rid of the post, if possible. Once you have a record, you can delete the false review or cruel comment if you want. I certainly would, if I felt that it was in my interests. It might take a little work, but you can even get Amazon to get rid of a review made by a malicious bully.

4. If the harassment continues or starts to get threatening, don’t be afraid to contact the authorities. I know some people might be wary of approaching the police or contacting a lawyer, especially if the harassment is restricted to the Internet. However, not fighting back only encourages a troll, and no one should make you feel uncomfortable, especially not some coward who hides behind a keyboard to hurt others. So if the bullying doesn’t stop, and if it starts getting threatening, don’t hesitate to take action to protect yourself.

Now, sometimes those in the authorities will hear that this is happening on the internet, and will immediately stop listening. To them, you might as well be talking about Wonderland, Atlantis, or the planet Raxicoricofallipatorius, crazy talk that has no bearing on the real world. If this happens, don’t get discouraged. Ask for the supervisor, talk to a lawyer. Keep pushing, because this is your safety and your mental health at stake.

5. Fight back. Once you’ve taken care of yourself, it’s time to fight back. Talk aobut your experiences, advocate for ways to control or stop what trolls do. Signing that petition is one way. And remember, you are not alone. Other people have experienced trolling and survived. You can all band together and work together to stop the continued persecution that internet trolls revel in.

Now, I’ve never experienced trolling personally (and I hope this post doesn’t lead to me experiencing it). But I’ve talked and spoken to and heard from people who have been attacked by trolls, heard how they reacted and I’ve taken what I’ve learned from them to form this article. If anything I’ve said sounds inaccurate or like a bad idea, I do apologize for my inexperience and naiveté.

But if this post helps in any way to fight against trolling and makes it easier for you to deal with their sadistic tendencies, then I am glad to have been of some sort of service. Because if we wish for the world to change, we must be the agents of the change in the world. Nothing’s going to get done unless we do it, and I’m just trying to do my part.

Categories: Amazon store, Blogs & Websites, Psychology of Writing & Publishing, The Writer & Author | Tags: , , , , , , , , , , , , , | 33 Comments

How to (Potentially) Notify Customers of Book Changes UPDATED

You’ve edited your book and reuploaded it. Maybe there were a lot of typos, maybe you had some bad reviews, maybe it just needed a touch up. No matter the reason, the new version is sitting on Amazon’s servers, all shiny and new, and you wish you could let the people who’ve bought it know. After all, if they bought the old version and haven’t read it yet, when they finally get to it and leave their review, their criticisms may not even apply. Or it could be a nice “hey remember you downloaded me? You might want to read me now,” reminder to people who got your book in a flurry of free day promotions.

If Amazon judges the changes to be significant enough they may actually notify all your customers for you. But first you have to send them an email and let them know you want it done.

I used the “Contact Us” link at the bottom of my KDP dashboard page, and choose the “topic” of “Making Corrections”. Is this necessary?  I have no idea. Then I wrote something like this:

Please fill in the following information:
ASIN or name of book: Shades of Gray / B002RHP5D6

I recently uploaded a second edition of Shades of Gray. Changes include rewriting multiple scenes, correcting information, changing conversations, for instance to better explain character’s motives, to explain how Katelina was able to recover after the fight at Claudius’ etc., and removing roughly 2,000 words (after all the additions). I would appreciate if you could make the new version available to past customers if possible.

Thanks

As I mentioned, the changes must be considered “significant” for them to notify customers, so you want to list them out. Obviously you don’t want to  lie just to make it seem like a huge change so that people will get the notice, but you do want it to seem like they should be notified.

In a day or so you’ll get a reply like this:

Hello,

We received your request to provide updated content to customers who purchased your book. Thanks for providing specific details about the changes made. We’ll perform a review of the changes to determine the most appropriate way to describe the updates to your customers. This review will complete within four weeks, and the possible results of our review are listed below.

1. If the changes made to your content are considered critical, we’ll send an email to all customers who own the book to notify them of the update and improvements made. These customers will be able to choose to opt in to receive the update through the Manage Your Kindle page on Amazon.com. www.amazon.com/gp/digital/fiona/manage

2. If the changes made to your content are considered minor, we won’t be able to notify all customers by email, but we will activate their ability to update the content through the Manage Your Kindle page on Amazon.com.

3. If the changes made to your content have caused unexpected critical issues with the book content, we’ll temporarily remove your book from sale. We’ll notify you of any issues found so you can fix them. Once the improvements are made, just let us know and we’ll then email customers as in case 1.

I hope this helps. Thanks for using Amazon KDP.

And then you wait.  I honestly don’t know how significant your changes need to be for an email notice; I’ve never received one for any of the books on my kindle, however, I do know what it looks like to customers when there is simply an update available (aka the minor changes)

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Have you ever requested that Amazon notify your customers of a new edition? What were the results? Do you know of a way to do this on Barnes and Noble or other retailers? Please share your experiences in the comments below.

UPDATE:

Thanks to a one-click buy mishap a year or two ago, I actually own a copy of my own book, and so since posting this I got the “Updated content” letter from Amazon.

Hello Joleene Naylor,

An updated version of your past Kindle purchase of Shades of Gray (Amaranthine) by Joleene Naylor is now available.

The updated version contains the following changes:

  • Significant editorial changes have been made.

You can receive the improved versions of all your books by opting in to receive book updates automatically. You can do this by going to Manage Your Kindle and clicking on the Manage Your Devices section. You will find the option labeled Automatic Book Update.

Alternatively, you can get the updated version of this book by going to Manage Your Kindle. Find the book in your Kindle Library, click on the “Update Available” link next to the book’s title, and then follow the update prompts. All your devices that have the eBook currently downloaded will be updated automatically the next time they connect to wireless.

We thank you for your business with Amazon.
Sincerely,
Customer Service Department
Amazon.com

 

Now we know.

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Categories: Amazon store, Digital & ePublishing, Editing & Rewriting | Tags: , , ,

How to Publish with KDP

(this is an overdue companion to How to Publish on Create Space and How to Use Create Space Cover creator and How to Publish on Smashwords)

Go to http://kdp.amazon.com and sign in with the big yellow sign in button. You will want to use your amazon account for this, even if you have never used KDP before. I accidentally made a new account and now have two amazon accounts that use the same email address (originally they had the same password, too!) and it created quite a mess. Don’t make my mistake.

Once you’ve logged in you’ll be taken to your dashboard. Depending on whether you have books published or not, your may look slightly different. Click the yellow “Add New Title” button.

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This will open a new page. The first option you’re confronted with is whether or not to enroll your book in KDP select. There are a lot of divided opinions on this, and you should do some research before deciding, but the run down is that if you join KDP select your ebook must be available ONLY on Amazon for three months and in return you get some marketing “tools” including five days that you can set your book to “Free”. There’s a lot more to it, and a lot to consider such as whether you will lose sales from other channel (again, your ebook can only be on Amazon and no where else), and I’m not going to cover all of that here, or tell you which is better. It’s a personal decision and you should do what is best for you. If you want it, check mark the box. If you don’t then do NOT check mark the box.

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Scroll down and enter your book title. If your book is part of a series then check mark the series option, otherwise skip it.  If you have an edition number (such as second edition) then fill it in, and if you have a publishing imprint put that under “Publisher”. I don’t, so I leave it blank.

The next option is your description, which you should have prepared. You can see the < p > in mine; this is HTML code that will make it skip a line. you can do some light html code in your description, such as bold or italics.

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Scroll down and click the “Add Contributors” button

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This will give you a pop up. Type in your author name and then use the drop down button to select “author”.

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If you have other contributors to list then choose “Add Another”, otherwise click “Save”.

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The contributors will now be listed on the page. make sure you’ve spelled them correctly, and then select the language your book is in by using the drop down box. English is default, so if it’s in English you can skip to publication date. I always leave this blank, as the publication date is whenever I publish it, but you can set it if you want to by clicking the calendar.

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You’ll notice that the available days to click are today and BEFORE, not after, so this does NOT work to pre-publish or make your book available for pre-order. You can’t choose a day in the future.

Once you pick your day, be sure to drop a check mark in the “This is not a public domain work” (unless it is) and then click the “Add categories” button.

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This will give you a pop up. Some categories have sub categories, for instance, under FICTION you can see that African-American has a plus sign. If we click that it will drop down with more choices such as general, christian, etc. 

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If you’re not sure what to classify it as then look around; go ahead and add as many as you want because you can remove them before you hit save. My particular book is Fiction>Fantasy>Paranormal. You can actually choose TWO final categories, but there isn’t another one that fits this book (I usually also file under Romance> Paranormal, but there’s not really any romance in this as it is a freebie of shorts), so I am only going to choose one. I recommend that if you can find two categories that fit to choose two. The more you have, the more lists your book will be in.

Choose them by check marking the box next to the final sub category. When you’ve got your list, use remove to whittle it down to two, if necessary, and then click save.

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Your categories now appear above the button. Fill in up to seven key words that describe your book. For instance this is a collection of flash fiction “prologues” that take place the day before Heart of the Raven, my novel, takes place, so I used the series name (Amaranthine), Heart of the Raven (the novel title), short, flash-fiction (because that’s what it is), vampires and paranormal (because it’s about vampires) and add free because it is free on the other channels, so Amazon should make it free too (I will cover this later).

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Now it’s time to add our cover. You have two options: Browse for your cover or use a cover creator (currently in beta). I will “cover” the cover creator in another post (ha ha!) so fir the point of this we’re going to upload our cover.

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Clicking browse will open a dialog box where you can navigate to the image saved on your computer. It MUST be a .jpg or a .tiff (these are file extensions) and should be between 1000 and 2500 pixels on the longest side.

In this box click browse again to get a pop up and navigate through your files. Select the cover file and click open

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Once it has the file path in the text box, hit the upload button

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When it finishes you will see a thumbnail view of the cover. It will look pretty rough – this is NOT what your “official” cover thumbnail will look like, but rather a rough version so that you can make sure you’ve uploaded the right picture. The final thumbnail will be smoother.

If it looks good, hit the x in the upper right corner.

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Now it’s time to upload your book and choose whether you want DRM enabled. DRM means Digital Rights Management, and is something that amazon will put in the “code” of your book to keep people from pirating, think of the old VCR tapes that used to turn the movie a rainbow color if you tried to tape them to a second tape, or DVDs that won;t copy if you try to rip them. DRM is a hot button issue, some people feel it is a waste and only makes it harder for consumers and others think it is a great idea. You will have to choose what is right for you.

Once you do, use the browse button to find your book file, the same way that you found your cover. It should be a .doc file.

After it uploads, you’ll get a little box that says:

This may take a few moments. If you have completed all required fields above, click “Save and Continue” to move forward while conversion continues.

However, I just stay there until it’s done.

When it is finished converting you will get a screen saying that it was successful, and you may get “suggested” spelling errors.

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Click “view them” and a pop up will show them to you, then you can decide if they are really typos or not:

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After a double check, I have determined that Hikaru is the correct spelling of his name, and free online dictionary states that “woosh” is a valid form of “whoosh”, so, for good or bad, I am going to leave them by clicking “Ignore All” (please no comments on whether you agree or disagree about woosh/whoosh). However, if you have errors you want or need to change, then you shouldn’t do that. If there’s a lot you might want to mail them to yourself, and if there are only a few then just leave the screen up, open your document and use the “find” feature of your word processing program to find and then fix them. Once you’re done, close the pop up out with the x in the upper right corner of it and reupload.

Now we’re ready to preview the book. You can either use the online previewer, or you can download and install a previewer application. I am just going to use the online feature.

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The preview will pop up. Because I have been doing this for so long (taking screen caps and hopping back and forth) I had to sign in again. If you’ve taken a long time setting up, you may, too.

The previewer “looks” like a Kindle:

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You can scroll through the pages and make sure they look the way you want. This is where some authors (Ruth Ann Nordin, for example) read through the whole book. I am going to admit that I don’t because by the publishing stage I have usually read it thirty times or more, and have it memorized anyway. But at the very least you should check your chapter headings and endings and your opening pages to make sure there are no strange page breaks or weird formatting.

You can use the drop down box to select different devices, such as the paper white, etc.

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It’s up to you how thorough you want to be. But, when you’re finished, choose Back to Book details in the upper left of the screen. you can then upload a new version if you need to and preview again, etc. I am happy with mine, so we’re moving on.

At the bottom of the book setup page select Save and Continue to go to the next page of steps.

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Now it’s time to tell Amazon where you have the rights to publish this book. If it’s yours and has never been published by another publisher, then you have worldwide rights. Mark that dot and move on. But, if your book has been published previously by a publisher, you may not have all the rights, as your publisher may still own some of them. For instance a book published through a small press in the United States may have had rights for the UK and US in the contract but not for India or other countries, in which case you would select the second option and then choose only those countries that that publisher does not have rights for. If you’re unsure, you may need to speak to your previous publisher and/or a lawyer.

My book has never been published by anyone else, so I am picking the easy option.

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Now we’re going to choose our royalty – 35% or 70%. As with the other big choices, the decision depends on what is right for you. If your book will be priced below 2.99 (mine will) you have to choose the 35% option, but if it will be priced $2.99 or higher you can go for the 70% option. I will say that I have chosen 70% for those books I have published that cost more than $2.99, but the choice is yours.

In this case I have to go 35%. So I will check mark it and I will put in the price.

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I just check mark the “set price automatically” feature for all the other channels, but you can set them individually if you want.

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Now it’s time to decide if you want Kindle lending or not (this allows someone who has bought your book to loan it to anther person’s kindle once). If you opted for 70% royalties this will be grayed out.

Make sure to check mark that you are confirming all rights, then hit Save and Publish.

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A pop up let’s you know that it’s being published and that’s it – time to go back to your dashboard and wait until you get your “congratulations” email.

But wait. Didn’t I say that I wanted this book to be free? Why did I then set the price to $.99?

Because Amazon won’t let you choose free as an option. What you have to do is use a price match. In other words, that book has to be on another retailer’s site for free. At the moment, that book is on Smashwords, B&N, and others for the low, low price of nothing. Now, I can wait until Amazon notices it and sends me that nasty little “Tut, tut,” email (which might take days) or I can speed things along by “reporting it” myself.

But, I need to wait until it’s published. I doubt you want to stare at this spot for twelve hours, so I am going to use my magic wand to fast forward time.

BLING!

And look at that! The book is published! For some reason they have done something odd and linked it to Heart of the Raven the novel, but I’ll suss that out with an email later. In the meantime, let’s report that price.

Go to your book’s page and scroll down to the Product Details and click on “tell us about a lower price”.

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Now you’ll get a little pop up. Click the mark next to “website”.

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the box will expand with an area to paste a link into. At this point you need the link from the lower listing page – i am going to use Smashwords. Enter the url, the price (in this case 0) and the date, I dropped it back to August 1st but you don’t need to.  Then click Submit Feedback.

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It will then say “Thank you for your feedback” and give you a “close window” button – and that’s it. Now we just wait for Amazon to get it and say “tut-tut”.

If you set a book free via price match and later want to charge for it, can you get it switched back? I assume so, but I have never tried it, so if someone with more experience wants to chime in in the comments, that would be great!

Look for the cover creator post soon!

 

 

Categories: Amazon store, Digital & ePublishing | Tags: , , , , , , ,

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