Posts Tagged With: Amazon Kindle

How to (Potentially) Notify Customers of Book Changes UPDATED

You’ve edited your book and reuploaded it. Maybe there were a lot of typos, maybe you had some bad reviews, maybe it just needed a touch up. No matter the reason, the new version is sitting on Amazon’s servers, all shiny and new, and you wish you could let the people who’ve bought it know. After all, if they bought the old version and haven’t read it yet, when they finally get to it and leave their review, their criticisms may not even apply. Or it could be a nice “hey remember you downloaded me? You might want to read me now,” reminder to people who got your book in a flurry of free day promotions.

If Amazon judges the changes to be significant enough they may actually notify all your customers for you. But first you have to send them an email and let them know you want it done.

I used the “Contact Us” link at the bottom of my KDP dashboard page, and choose the “topic” of “Making Corrections”. Is this necessary?  I have no idea. Then I wrote something like this:

Please fill in the following information:
ASIN or name of book: Shades of Gray / B002RHP5D6

I recently uploaded a second edition of Shades of Gray. Changes include rewriting multiple scenes, correcting information, changing conversations, for instance to better explain character’s motives, to explain how Katelina was able to recover after the fight at Claudius’ etc., and removing roughly 2,000 words (after all the additions). I would appreciate if you could make the new version available to past customers if possible.

Thanks

As I mentioned, the changes must be considered “significant” for them to notify customers, so you want to list them out. Obviously you don’t want to  lie just to make it seem like a huge change so that people will get the notice, but you do want it to seem like they should be notified.

In a day or so you’ll get a reply like this:

Hello,

We received your request to provide updated content to customers who purchased your book. Thanks for providing specific details about the changes made. We’ll perform a review of the changes to determine the most appropriate way to describe the updates to your customers. This review will complete within four weeks, and the possible results of our review are listed below.

1. If the changes made to your content are considered critical, we’ll send an email to all customers who own the book to notify them of the update and improvements made. These customers will be able to choose to opt in to receive the update through the Manage Your Kindle page on Amazon.com. www.amazon.com/gp/digital/fiona/manage

2. If the changes made to your content are considered minor, we won’t be able to notify all customers by email, but we will activate their ability to update the content through the Manage Your Kindle page on Amazon.com.

3. If the changes made to your content have caused unexpected critical issues with the book content, we’ll temporarily remove your book from sale. We’ll notify you of any issues found so you can fix them. Once the improvements are made, just let us know and we’ll then email customers as in case 1.

I hope this helps. Thanks for using Amazon KDP.

And then you wait.  I honestly don’t know how significant your changes need to be for an email notice; I’ve never received one for any of the books on my kindle, however, I do know what it looks like to customers when there is simply an update available (aka the minor changes)

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Have you ever requested that Amazon notify your customers of a new edition? What were the results? Do you know of a way to do this on Barnes and Noble or other retailers? Please share your experiences in the comments below.

UPDATE:

Thanks to a one-click buy mishap a year or two ago, I actually own a copy of my own book, and so since posting this I got the “Updated content” letter from Amazon.

Hello Joleene Naylor,

An updated version of your past Kindle purchase of Shades of Gray (Amaranthine) by Joleene Naylor is now available.

The updated version contains the following changes:

  • Significant editorial changes have been made.

You can receive the improved versions of all your books by opting in to receive book updates automatically. You can do this by going to Manage Your Kindle and clicking on the Manage Your Devices section. You will find the option labeled Automatic Book Update.

Alternatively, you can get the updated version of this book by going to Manage Your Kindle. Find the book in your Kindle Library, click on the “Update Available” link next to the book’s title, and then follow the update prompts. All your devices that have the eBook currently downloaded will be updated automatically the next time they connect to wireless.

We thank you for your business with Amazon.
Sincerely,
Customer Service Department
Amazon.com

 

Now we know.

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Categories: Amazon store, Digital & ePublishing, Editing & Rewriting | Tags: , , ,

Kindle Match Book

Cover of "Kindle Wireless Reading Device,...

I got an email from Amazon’s KDP today, and I’m sure I’m not alone. What are they “selling” this time?  Called “Kindle Match Book“, the idea is that if you have a paperback version of your book (sold through Amazon – and yes, this includes Create Space books) you can choose to discount the kindle version of that book to readers who have already bought the hard copy. According to the FAQ you can even set the price to free. After KDP Select and it’s exclusivity clause I have been poking around to make sure that a similar thing wasn’t hiding in the Match Book program. So far there doesn’t seem to be any special clauses involved.

So what the heck, I gave it a try on some of my books. To enroll in it go to your kdp dashboard, pick your book, then skip to the second section, Rights and Pricing”, and it is now #9 in the setup option.  According to the email it is not going “live” just yet. From the email:

By enrolling your book, you will be among the first to be able to take advantage of this new program. The Kindle MatchBook discount you select will not appear on Amazon.com until the program is fully launched in the coming weeks. We will notify you by e-mail as soon as your Kindle MatchBook discount is live. Your readers will soon have an easy and affordable way to read your book in both print and digital formats.

Is this a good thing? is it a bad thing? Can it do anything for your profits one way or the other? I don’t sell a lot of paperback copies, so I  doubt it will make an ounce of difference to me. But what could it mean to you? Do you see a potential for lost profits (after all, some readers do buy both and are doing so at full price right now) or, as Amazon suggests, so you think you will sell more?

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Categories: Amazon store | Tags: , , ,

How to Use KDP’s Cover Creator

The other day I posted How to Publish in KDP and mentioned that I would cover how to use the new KDP Cover Creator. Here is that post.

(Click images for full size if you need to)

If you want to know how we got to this step, please check the previous post, otherwise I am going to assume you’re right with us at the “add a cover” stage.

Click the “cover creator” button.

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This may bring you a pop up. Depending on what you’ve been doing to your book, you may want a different option, but we want to save our changes so we don’t have to enter all the info again.

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A little box with an orange swirly will pop up. depending on your connection speed it may sit there swirling for a long time, or a very short time. My net was running good tonight so it went fast.

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When cover creator first opens it will have a “how to” splash screen that doesn’t really tell you much of anything. Feel free to click “don’t show me this again” and then click continue.

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Now we have some more options. First we’re going to try browsing their gallery. I don’t really recommend doing this because if you’re using that image, who else is? But, we can take a look because those pictures are free and can always be a good cover placeholder until we get some cash or find a free image elsewhere.

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You’ll get a pop up with photo categories. Browse through them and see if there’s something you like. I am going to choose Black and White.

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This opens a selection of black and white photos. Let’s scroll through and find something creepy and/or mystical, shall we?

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Once you’ve selected a picture, click on it. This will bring up an image overview and a bigger version. If you don’t want it after all, then click on the category name in the upper left to go back to the thumbnails. If you do like it, then click “use this image”.

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The page beneath the pop up now loads with a bunch of design options. If you see one you like, feel free to “choose this design”

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Personally, I am going to try uploading my own image now, so I am heading to the “choose new cover image” option.

This pops up the image screen we started with. This time I am going to select “upload my own image”. Note: Images should be .jpg or .tiff and should be between 1000 and 2500 on the longest side.

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Click the cheery computer icon to get a browse dialog box. Navigate to the image you’d like to use and click open

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You’ll get another orange circle that may take a long time to disappear, or may go away fast, depending on your connection speed.

Once it loads you’ll see we have those same design options again

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This time we’re going to actually commit to this image and choose a design. Of course, you don’t have to. You can continue to upload and/or browse until you find something you like. Then, choose a design when you’re ready.

You’ll notice there are options that require no picture. If you choose one of these, you still get to edit the colors, text, and layout. Since those tools are EXACTLY the same as the cover with photos, I’m not going to do a separate section for that. You can use the following steps for either the image layouts or the non-image layouts.

Hover over the design of choice so that it says “Choose this design”, then click on it.

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A new screen loads. 

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You’ll want to close the tool tip box by hitting the x. Remember that you can change designs at any time by choosing “Start Over” or change your image by choosing a new one.

KDP has automatically put the title in for us, including the “short” that I added, which in this case looks silly. So I am going to close it out (by hitting the x in the upper right corner of the cover creator), change the title and go back in. Half a tick.

Back.

I changed the title, but it made no difference, as the cover creator refused to update. Since I am not going to use this cover it doesn’t matter for me, but if you plan to use it, make SURE your title is the way you want it before you hit that cover creator button.

There are lots of things to edit here. Let’s start with the fonts.

You can either use the Font Tool, which lets you choose from pre-made “themes”:

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OR you can hover directly over the text you want to edit:

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And then click to get a box of options

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Here we can change the font by clicking the arrow and choosing a new one

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The size (including an auto fit option)

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Change the color:

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Make the words Bold, Italic and drop a shadow behind them (useful on lighter backgrounds)

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And change the position (Justify, left align, center, right align)

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As you may notice, I centered mine and changed the font and the size, but left it white.

Now you can do the same for the author (you can see an example of drop shadow on it) and if you have a subtitle (alas, I don’t).

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What about those other buttons? Let’s play with the layout next.

When you click on it in the tools, you’ll get a string of layout options:

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Click through them to see the differences. When you find one you like, click on the layout tool again to make the strip go away. Sadly, I like the original best, so I am sticking with it.

Now it’s time to play with colors, because that neon pink is terrible!

Click on the color tool and it gives us the option to choose colors individually, or to pick a premade color theme. To try different themes just scroll through and click on them:

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Terrible, I know, so we’re going to choose the colors ourselves.

Click the color you want to change:

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And get a pop up. Click on the teeny tiny squares to choose your color:

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Repeat for the other colors.

After I got the colors changed, I decided to change the layout, too. Now, we can preview the cover by clicking the preview button:

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The preview lets you see it in color, black and white, and in thumbnail. Switch between them by clicking the icons on the left.

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If you’re happy with it, click the Save & Submit button. You’ll get a white screen that says you’re submitting your cover, and then be taken back to the edit project page. From there you can finish your publishing (see previous post) and submit your book.

Have you tried the KDP cover creator? If so, what did you think of it?signature

Categories: Book Covers, Book Setup | Tags: , , , ,

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